RelayRailRelayRail

Privacy Policy

Last updated: January 2026

1. Introduction

RelayRail ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service.

2. Information We Collect

We collect information that you provide directly to us, including:

  • Account information (email address, name)
  • Phone numbers for SMS notifications
  • Payment information (processed securely via Stripe)
  • Agent configuration and API usage data
  • Communication logs between your agents and recipients

3. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our services
  • Process transactions and send related information
  • Send SMS and email notifications on behalf of your agents
  • Respond to your comments, questions, and requests
  • Monitor and analyze usage patterns and trends

4. Data Retention

We retain your data according to your subscription plan: 7 days for Free tier, 30 days for Starter tier, 60 days for Pro tier, and 90 days for Team tier. You can request deletion of your data at any time by contacting us.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information. All data is encrypted in transit and at rest. We are SOC2 ready and follow industry best practices for data security.

6. Third-Party Services

We use trusted third-party services to operate our platform:

  • Telnyx for SMS delivery
  • Resend for email delivery
  • Stripe for payment processing
  • Supabase for data storage

7. Mobile Information

We will not share, sell, or otherwise disclose your mobile phone number or SMS opt-in data to third parties for promotional or marketing purposes. Your mobile information is used solely to deliver the transactional notifications you have explicitly requested through our service.

8. Your Rights

You have the right to:

  • Access and receive a copy of your personal data
  • Rectify or update your personal data
  • Request deletion of your personal data
  • Object to processing of your personal data
  • Data portability

9. Contact Us

If you have any questions about this Privacy Policy, please contact us at privacy@relayrail.dev